Member Service Portal - Scheduled Outage

Our Member Service Portal will be unavailable from Friday, July 26th at 5:00pm to Monday, July 29th at 8:00am due to a scheduled update. We apologize for any inconvenience.

We're right here and ready to help.

Need help? We have answers!

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Contact Us

Main Office (Local): 804-438-6611
Main Office (Toll-Free): 800-552-8660
Fax: 804-438-5838
Toll-Free Fax: 800-664-6212

Office Hours: Monday–Friday, 8 AM–5 PM
(If you leave a voicemail after hours,
someone will return your call within one business day)

24/7 Claims (Incl. Glass Claims): 877-968-7252

Mailing Address:
Northern Neck Insurance Company
P.O. Box 419
Irvington, VA 22480

Physical Address (commercial deliveries):
Northern Neck Insurance Company
4981 Irvington Road
Irvington, VA 22480


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Happy members Scott and JordanWe want to hear from you (And take your picture!)

We love our members and we want to show you off! If you’ve had a great experience with Northern Neck Insurance Company, we want to know about it. Submit a testimonial AND a picture with your phone and we may highlight your story on our website or social media channels (only your first name and city will be used). We might even come out to your home and have your picture or video taken by a professional photographer! 

Click Here for Photo Tips

If we do use your picture and testimonial, you'll receive a $25 gift card; in-person photography visits will receive a $50 gift card and if you have time for a video testimonial, that could be an additional $25/hour! Contact NNINS Creative Director, Mike Antonio for more information.