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Reporting a Claim

You may experience longer than usual wait times when calling our claims hotline. We apologize for any inconvenience and are working on a solution. If you’re reporting a claim please use one of the following resources: 

– Start a claim online in the Member Center

– Call directly to 24/7 Claims Hotline: 1-877-968-7252

– For Auto Glass Claims, call 1-888-393-2308

– For Auto and Homeowners losses, call 1-855-208-0385

– Call your local agent

Our Story

Helping Virginians since 1896

Fire waterbucketIf you owned a home in the late 1800s, you lived in mortal fear of fire. Without firetrucks or running water, a stray spark or lightning strike could destroy your home and bankrupt your family.

In 1896, the people of Irvington recognized that the devastating risk posed by fire didn’t have to be borne alone. A group of 37 homeowners banded together to form the Northern Neck Mutual Fire Association of Virginia. By pooling their resources, these original members gained the ability to rebuild a home leveled by fire.

In the century that followed, membership in the Association expanded statewide, providing coverage for thousands of homes throughout the Commonwealth. In 1987, we became Northern Neck Insurance Company to reflect a growing list of insurance services.

For all of our success, we’re still a small company by the standards of today’s insurance industry. We are Virginia-only by choice. So when we say we are protecting our neighbors, friends, and family – that’s exactly what we mean. We are proud to be a mutual insurer, which means every policyholder is a part-owner of the company. Instead of passing profits to shareholders, we invest them back into the company to create better products and keep premiums low for our members. 

Quick Facts

  • We protect more than 65,000 homes and vehicles in Virginia
  • We are owned by our policyholders, more than 50,000 strong
  • We work closely with a select network of independent agents, who share our commitment to protecting local homes and communities

 

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