Reporting a Claim

You may experience longer than usual wait times when calling our claims hotline. We apologize for any inconvenience and are working on a solution. If you’re reporting a claim please use one of the following resources: 

– Start a claim online in the Member Center

– Call directly to 24/7 Claims Hotline: 1-877-968-7252

– For Auto Glass Claims, call 1-888-393-2308

– For Auto and Homeowners losses, call 1-855-208-0385

– Call your local agent

Connect with your local expert

Northern Neck Insurance is represented throughout Virginia by a network of independent insurance agents. We know there's more to insurance than grabbing quotes.

Here’s what you get when you speak with an Independent Agent:

Personalized service
Your agent takes the time to listen to your needs and makes sure you have the right coverage at the right price. If you have questions or need advice, they have answers.

Local service
Feel comfortable finding someone you can trust that lives in the same community or close-by. Chances are, you may even have mutual friends or know some of the same people.

Personal claims help
When the unexpected happens, rest easy knowing that your local agent is a phone call and short drive away.

Your agent can help save you money by bundling your home insurance, car insurance, and other coverages under one company.


Let us help you connect today. Just enter your zip code below and instantly see the experts in your neck of the woods.


Are you a current member? Visit our Member Center to find your agent, manage your policy, pay a bill, and more! 

Member Center