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NNINS is RIGHT HERE and READY TO HELP!!

24/7 Claims Hotline: (877) 968-7252 and 24/7 Roadside Assistance (800) 913-8847

Report an Insurance Claim

Our insurance claims team lives and works right here in Virginia — because a local human connection makes all the difference during a difficult situation. That's not rocket science, it's just what neighbors do. If you need to report a claim, use the most convenient channel for you:

PHONE: 24/7 Claims Hotline: 877-968-7252

ONLINE: Visit the Member Center to report claim

NNINS OFFICE HOURS: Monday-Friday, 8:00 AM - 5:00 PM, 1-800-552-8660

 

  • What is the Home Insurance Claim Process?

    Let us know how we can help

    1. Let us know how we can help

    • Your safety is most important. Call 911 first if there are any injuries. If you have damage to your home that requires immediate attention, let us know when you report your claim.
    • We have adjusters ready in case an emergency response or temporary housing is needed.

    Tell us about your home insurance claim

    2. Tell us about your home insurance claim

    • Report your claim by calling our 24/7 Claims Hotline: 877-968-7252.
    • You can also report your claim to your local independent agent.
    • If you have a fire loss, we will assist with fire and water mitigation.
    • If your home is unlivable, we will assist with temporary housing options.

    we'll review the details

    3. We'll review the details

    • A claims specialist will be assigned to your case and will be in touch with you soon. 
    • Our home claims team will review preliminary details about your claim.
    • We will determine if your loss needs to be physically inspected by our field team.

    We'll find the best solution

    4. We'll find the best solution for your home insurance claim

    • We will confirm the facts about the loss, explain your coverages, and answer any questions.
    • Our goal is to pay you for covered losses as quickly as possible.

    We'll pay for your covered home and property damage

    5. We'll pay for your covered home and property damage

    • Payment will be made to you, you and your mortgagee, or you and the contractor responsible for repairs.
  • What is the Car Insurance Claim Process?

    Let us know how we can help

    1. Let us know how we can help

    • Need a tow? 24/7 Roadside Assistance is available with all auto insurance policies.
    • Call our Roadside Assistance Hotline: 800-913-8847 and select Accident Tow.

    Tell us about your claim

    2. Tell us about your auto claim

    • Report your claim by calling our 24/7 Claims Hotline: 877-968-7252.
    • You can also report your claim to your local independent agent.
    • We'll contact you for more information, photos, and accident details. 

    We'll review the details

    3. We'll review the details

    • A claims specialist will be assigned to your claim and will be in touch with you.
    • We'll confirm the facts about the accident, explain your coverages, and answer any questions you may have.
    • If other cars are involved, we'll determine who was responsible for the accident. 
    • We'll provide you with options for obtaining the vehicle repair estimate.

    We'll find the best solution

    4. We'll find the best solution for your car insurance claim

    • If your car is repairable, we'll determine the repair costs and help you work with the repair shop of your choice.
    • When rental coverage applies, we'll work with the rental car company in your area to get you in a replacement vehicle. 
    • If the vehicle is a total loss, we'll ask you to remove your personal items from the car before taking it to our storage facility.

    We'll pay for your covered car damage

    5. We'll pay for your covered car damage

    • Payment will be made to you, the lienholder, or your repair shop.

    We'll pay for your covered car damage for others

    6. We'll pay for your covered car damage for others

    • If you are responsible for the accident, we'll settle the damages owed to others involved within your policy limit.

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