March 18, 2020
Update: Working together.
The COVID-19 pandemic is affecting communities around the world, and increasingly here in Virginia. The extent of the disruptions is only beginning to be known but we want to do our part to protect everyone we can.
For our members: we will work with you to meet your needs for insurance through this challenging time.
- If you have concerns regarding payments and keeping your insurance in force, please contact us at (800) 552-8660.
- If you have a claim, our claims team is fully operational and ready to help. Please use our normal channels to report a claim by calling (877) 968-7252 or by visiting https://www.nnins.com/member-center.
- If you want to make a change in your coverage, please contact your NNINS agent. Agents around the state are open for business and standing by to help. If you have questions or need help finding an agent, please contact us at (800) 552-8660.
As we all do our part to protect our communities by practicing social distancing, we are all looking to create community in new ways. This means taking care of each other and pushing through the challenges together. Our teams at Northern Neck are prepared to do our part. We will continue to update this space with more information.
As always, we are right here and ready to help.
March 13, 2020
COVID-19: A message to the NNINS community
At NNINS, the health and well-being of our members, team members, and Virginia communities are our top priority. We understand the uncertainty Virginians are experiencing around the coronavirus (COVID-19). We want to let you know that we are taking steps to ensure that we will be here to help with your insurance needs as the situation evolves.
Our teams are monitoring developments and adapting our systems and processes as necessary. We're also committed to providing resources for you to access your policy and our services conveniently.
Keeping You Connected
We want to encourage you to use the NNINS Member Center for self-service policy maintenance. You can access your account online. From there, you can make payments, view and download policy documents and billing details, print your ID cards, and report a claim. You can also access your local agent's contact information.
If you haven't enrolled in online access, it only takes a few minutes. You will need your policy number, zip code on the policy, and effective policy date, all available on your policy declaration page.
Enroll now. If you need assistance with enrollment, please call our member solutions team during normal business hours: 804-438-6611 and toll-free 800-552-8660
New Claims Assistance
To start a new home, car, renters, or another claim, you may use the Member Center or call our 24/7 Claims Hotline (including Glass Claims) at 877-968-7252.
Our Roadside Assistance is also available 24/7: 804-286-3044 or toll-free 800-913-8847
For auto claims only, you can download our Northern Neck ClaimGo Auto app. You can submit your claim quickly and easily right from your smartphone. Just snap a few photos, and we'll get right back to you with an estimate. Click below to download the app to your phone.
Existing Claims Assistance
If you have a question about a claim, please call your local agent or our home office to speak to your claims adjuster or claims representative at 804-438-6611 or toll-free 800-552-8660.
We're Here to Help
As we serve our members who may be affected by the coronavirus (COVID-19) situation, we are listening and learning so we can implement additional assistance as necessary. Please let us know how we can help you during this challenging time. We are right here and ready to help with the insurance services you need to protect your family.
Please note, we are asking only essential visitors/vendors (mail, repairs, etc.) to visit us at our Irvington office at this time.
We want to encourage our members to stay informed with trusted resources such as the Virginia Department of Emergency Management, the CDC, or your local Virginia health department. We will continue to update this message as needed.