Member Notice

 

Online Account Access

As of our July 2024 system upgrade, all members must create a new online account for access to online services.

Create a New Account 

1. Go to the Member Login page.
2. Click on Create an Account.
3. Enter Policy Number, Policy Start Date and Zip code. Policy Start Date can be found on your Northern Neck Insurance invoice or declarations page. (See example below)
4. Click Register.
5. Create a username and password to establish a new account.

 

Already created your new account? Start here! 

 

Less Paper, Less Worry. Go Paperless!

• Get policy, claims and billing documents faster and more conveniently attached to an email.
• Review past statements online anytime, so you don’t need to track down old bills and payment information.
• Safeguard your personal information.

How to Go Paperless:

1. Go to the Member Login page.
2. Click on the policy number.
3. Scroll to the bottom of the page and select Paperless.
4. If you have multiple policies, repeat the process for each policy.

 

July 2024 Billing Update

In July 2024, we upgraded our payment system. Members enrolled in recurring credit/debit card payment(s) scheduled for after July 26th, 2024, must update their payment information. Please contact our Billing team at (800) 552-8660 to update your payment information. See additional details below.

As of July 2024: 

• All credit and debit card transactions will be charged a 2.99% processing fee by our payment vendor One Inc..
• Members enrolled in recurring credit/debit card payment(s) must update their payment information by calling our Billing team at (800) 552-8660.
• ACH payments/EFT bank account withdraw are free and you can sign up by calling our Billing team. 

If you have already updated your payment method to ACH/EFT bank account withdraw, no further action is required.