Business Analyst Supervisor

Department: Information Technology
Reports To:  Product Manager
FLSA Status:  Exempt 
Job Level:  Professional/Managerial #4


The Business Analyst Supervisor manages and participates in the Business Analyst (BA) effort by performing the work of a BA and supervisor. This position reports to the Product Manager to ensure strategic alignment of priorities and work product. The position supports the implementation and maintenance activities related to application systems in the Core and Digital arena, by applying proven communication, analytical, problem-solving and leadership skills to ensure that deliverables are met according to specifications. The Business Analyst Supervisor manages the work of other BAs, as well as supervises their work and evaluates their performance.


Use your strong logical, critical and analytical reasoning skills to:

  • Collaborate with all levels of staff to analyze business needs and propose potentialsolutions
  • Define, document and communicate businessrequirements
  • Work with technical resources to create system design specifications from businessrequirements
  • Work with departmental leads and Subject Matter Experts (SMEs) to design efficient workflows and procedures meeting the needs of the functionalarea
  • Assist developers and report writers with business report design assuring proper datamapping
  • Troubleshoot and document reported issues andresolutions
  • Apply analytical skills to configure various areas of the application through the use ofutilities
  • Approves, oversees and documents all softwarepromotions

Use your verification skills and attention to detail to:

  • Support the Quality Analyst Team through knowledge sharing of businessrequirements
  • Perform preliminary BA testing of vendor submitted solutions againstrequirements
  • Perform a smoke test of systems after code is moved toproduction

Use your empowerment, collaboration and support skills to:

  • Train departmental SMEs on new and updated solutions in a train-the-trainer role, working withQA
  • Provide user support to departmental SMEs, and to users and agents in coordination withSMEs
  • Develop user documentation and/or training materials in coordination with departmentalSMEs

Use your organizational and communication skills to:

  • Estimate the Business Analyst effort for projects and inform the Product Manager(PM)
  • Develop potential timelines for delivery of BA effort inprojects
  • Identify and communicate business and technicaldependencies
  • Effectively respond to changes in scope andpriority
  • Communicate with all levels of staff on status of BAeffort
  • Create and maintain project-related documentation included in BAeffort
  • Collaborate with internal and external BA, QA and PM resources asnecessary 

Other duties as assigned. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

All employees are expected to participate in catastrophic events.


Empower, inspire, manage, and evaluate the work of all levels of Business Analysts using appropriate levels of instruction, direction and supervision for each position.


  • Ability to work independently and in a collaborativeenvironment
  • Ability to work in both business and technicalenvironments
  • Excellent communication, interpersonal and organizationalskills
  • Ability to effectively coordinate the work of multiple projects to achieveobjectives
  • Highly self-motivated anddirected
  • Easily conforms to shifting priorities, demands andtimelines
  • Strong customer serviceorientation
  • Ability to learn to readXML
  • Ability to understand and adopt Agile Software Development Process and SCRUMmethodology 


  • Bachelor’s degree in Business Information Technology or Business-related study; or equivalent work experience
  • 5+ years of relevant experience in the insurance industry isdesired
  • 5+ years of experience in at least one functional area of the P&C industry isdesired
  • Understanding of insurance product structure (documents, forms, rating structure and rules) isdesired
  • Understanding of business drivers and how to meet therequirements
  • Experience with the production of technical requirements and functional designdocuments
  • Experience as team lead on implementation/integration projects of packaged enterprisesoftware
  • Experience with business transformation, process reengineering or other change managementpractices
  • Working knowledge of project management and software development methodologies (Waterfall, Agile, SCRUM,)
  • Advanced knowledge and experience with Microsoft Office applications (Outlook, Word, Excel, Project, Teams)
  • Working knowledge ofVisio 


Strong written and oral communication skills 


Excellent analytical, mathematical, and creative problem-solving  skills


Logical and efficient with keen attention to detail Strong critical thinking skills 


This job is performed in a hybrid office and remote environment. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee will be required to sit, talk, see, and hear. The employee is frequently required to use hands to type, key numbers and handle paper documents and files. 

Reasonable accommodations may be made to enable those with physical disabilities to perform essential functions.