Business Analyst III

The Business Analyst III performs the work of a business analyst and project manager. The position supports the implementation and maintenance activities related to application systems, by applying proven communication, analytical and problem-solving skills to ensure that deliverables are met according to specifications. This position may be responsible for managing projects in part or in their entirety, depending upon the specific project and the resources involved.  



  • Collaborate with all levels of staff to analyze business needs and propose potential solutions
  • Define, document and communicate business requirements
  • Work with technical resources to create system design specifications from business requirements
  • Work with departmental leads and Subject Matter Experts (SMEs) to design efficient workflows and procedures meeting the needs of the functional area
  • Assist developers and report writers with business report design
  • Troubleshoot and document reported issues and resolutions
  • Apply analytical skills to configure various areas of the application through the use of utilities
  • Manage and document the software promotion process


  • Develop user test plans and test scenarios
  • Perform preliminary UAT tests
  • Coordinate further UAT testing with departmental leads and/or SMEs
  • Verify and document test results in coordination with departmental leads and/or SMEs
  • Work with outside UAT resources, in role defined for a particular project


  • Train departmental SMEs on new and updated solutions in a train-the-trainer role
  • Provide user support to departmental SMEs, and to users in coordination with SMEs
  • Develop user documentation in coordination with departmental SMEs

Project Management:

  • Manage projects (entire or partial) ensuring successful completion through balancing time, available resources and available budget
  • Develop timelines for project delivery
  • Identify and manage project dependencies and critical path
  • Manage changes in project scope, identify potential crises, and devise contingency plans
  • Communicate with all levels of staff on project status and potential changes to scope
  • Create and maintain project documentation
  • Work with outside PM resources, in role defined for a particular project

Other duties as assigned 

None at this time. 


  • Ability to work independently and in a collaborative environment
  • Ability to work in both business and technical environments
  • Excellent communication, interpersonal and organizational skills
  • Ability to effectively coordinate the work of multiple projects to achieve objectives
  • Highly self-motivated and directed
  • Easily conforms to shifting priorities, demands and timelines
  • Strong customer service orientation
  • Ability to read XML or learn to read XML for troubleshooting purposes
  • Ability to understand and adopt Agile Software Development Process and SCRUM methodology


  • Bachelor’s degree in Business Information Technology or Business related study; or equivalent work experience
  • 5+ years of relevant experience in the insurance industry
  • 5+ years of experience in at least one functional area of the P&C industry
  • Understanding of insurance product structure (documents, forms, rating structure and rules)
  • Understanding of business drivers and how to meet the requirements
  • Experience with the production of technical requirements and functional design documents
  • Experience as team lead on implementation/integration projects of packaged enterprise software
  • Experience with business transformation, process reengineering or other change management practices
  • Working knowledge of project management and software development methodologies (Waterfall, Agile, SCRUM, etc.)
  • Advanced knowledge and experience with Microsoft Office applications (Outlook, Word, Excel) and Microsoft Project
  • Working knowledge of Visio

Strong written and oral communication skills 

Excellent analytical, mathematical, and creative problem-solving skills 


  • Logical and efficient with keen attention to detail  
  • Strong critical thinking skills 

This job is performed in an office environment. 

To apply, please send your resume to

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