Do You Have Severe Weather Claim Questions?Fri Oct 12, 2018
If you think you have a claim:
- Contact your local independent agent.
- Call our hotline and report your claim or make an online claim.
- Make minimal temporary repairs to prevent further damage, take photos and/or videos.
- If your home is unlivable, find safe shelter with a friend, family member or hotel.
- Keep all receipts for lodging, food, clothing, gas, and other necessities.
- Do not make permanent repairs until approved by your claims adjuster.
- We don't recommend hiring repair companies that drive through your neighborhood.
- Hire only reputable, licensed and certified contractors.
- Discuss specific claim questions with your agent/claims adjuster.
24/7 Claims Hotline: 1-877-968-7252
24/7 Roadside Assistance: 1-800 913-8847
Frequently Asked Questions
Do I have Emergency Roadside Assistance on my auto policy?
Yes, all NNINS auto policies have 24/7 emergency roadside assistance. Call 1-800-913-8847.
Will my auto insurance policy cover damage to my car if a tree falls on it?
The damages are covered if you purchased comprehensive coverage, minus your financial portion of the claim, known as your deductible.
Does a homeowners policy cover flood damage?
No, homeowners insurance excludes flood coverage. You must have a separate flood insurance policy. Learn more here.
I just went grocery shopping and we lost power. Is the cost to replace my perishable food covered?
Yes, if you have that endorsement. Take a picture of your refrigerator with the door open before you dispose of the spoiled food and you will be reimbursed if you file a claim.
What if my neighbor’s tree fell on my house, or my tree fell on my neighbor's property? Whose insurance pays for damages?
My home has severe damage and is not livable. What should I do?
Address any medical needs first. Call your utility company first to report any dangerous gas links or electrical problems. Report your claim to us as soon as possible. Then, if it's safe, secure the premises such as boarding up windows, tarping roof, etc. to prevent further damage. Take photos/videos of damage if possible. Communicate with agent/claims adjuster for further instruction. Be sure to keep all receipts for temporary living space, gas, food, clothing, etc. Start preparing an inventory of damaged personal property. Do not discard any property until instructed by claims adjuster and save all receipts and invoices.