Help! I Think I Have a Frozen Pipe

Do you remember Virginia's extended arctic freeze last winter? Those frigid January temperatures resulted in over 500 NNINS home water damage claims from frozen and burst pipes. Here's what you can do to try to save your pipe from bursting. First, locate your water main. You'll need to know how to turn off your home's water in case of a rupture. Next follow these steps:

If You Think Your Pipe Is Frozen

 

  • Turn up your heat
  • Keep your faucet open with both hot and cold water supplies
  • Open the cabinet doors around the pipes
  • Never attempt to use an open flame- you may damage the pipe or start a fire
  • Use a hair dryer or warm towels from the dryer on the pipe 
  • Call a licensed plumber if you can't thaw the pipe or if you're not sure what pipe is the issue
  • Check other pipes in uninsulated areas and try to increase warm air flow to them

If You Have a Ruptured Pipe

 

It's important to act quickly to minimize damage to your home.

  • Turn the main water off to your home
  • Shut off power main if any water came in contact with electrical appliances
  • Call a licensed plumber
  • Ask the plumber how to protect your water heater
  • Take pictures before you clean up or throw anything away
  • Call your independent agent and file a claim
  • Take measures to dry things out quickly to prevent mold growth
  • Contact a flood clean-up professional if needed
  • Save receipts and speak to your adjuster before doing major repairs

We're here for you! Just contact your independent agent or give us a call! You may also start an online claim. If you're interested in more information about preventing frozen home pipes, IBHS also has excellent research and detailed advice.


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