Agile Analyst III

Job Title: Agile Analyst III  
Department: Information Technology
Reports To: Analyst Supervisor
FLSA Status: Exempt
Prepared By: Pam Walker       
Job Level: Professional/Managerial #3  

SUMMARY

The Agile Analyst is a member of the Scrum Delivery Team working closely with the product owner and developers to assure successful implementation and maintenance activities related to application systems, by applying proven communication, analytical, testing and problem-solving skills. The Agile Analyst works with the product owner to define processing needs in the form of user stories, and with developers to test potential solutions.

ESSENTIAL DUTIES

Analysis:

  • Collaborate with all levels of staff to analyze business needs and propose potential solutions
  • Define, document and communicate business needs in user stories
  • Work with technical resources to create system design specifications from business requirements
  • Work with departmental leads and Subject Matter Experts (SMEs) to design efficient workflows and procedures meeting the needs of the functional area
  • Assist developers and report writers with business report design
  • Troubleshoot and document reported issues and resolutions        
  • Apply analytical skills to configure various areas of the application through the use of utilities 
  • Manage and document the software promotion process

Testing:

  • Develop user test plans and test scenarios
  • Perform preliminary UAT tests
  • Coordinate further UAT testing with departmental leads and/or SMEs
  • Verify and document test results in coordination with departmental leads and/or SMEs
  • Work with outside UAT resources, in a role defined for a project 

Support:

  • Provide user support to departmental manager, SMEs and to users in coordination with SMEs
  • Work with Business to define processing and workflow needs and gaps, and with Information Technology and vendors to identify potential solutions
  • Train departmental SMEs on new and updated solutions in a train-the-trainer role
  • Provide user support to departmental SMEs, and to users in coordination with SMEs with testing 

Product Management – Assist the Product Manager as needed to:

  • Manage product changes to ensure successful completion through balancing time, available resources and available budget
  • Develop timelines for product delivery
  • Identify and manage dependencies, scope, potential crises, and devising contingency plans
  • Communicate with all levels of staff on sprint and release status and potential changes to scope
  • Create and maintain product management documentation

Other duties as assigned. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All employees are expected to participate in catastrophic events.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

  • Ability to work independently and in a collaborative environment
  • Ability to work in both business and technical environments
  • Excellent communication, interpersonal and organizational skills
  • Highly self-motivated and directed
  • Strong customer service orientation
  • Ability to read XML or learn to read XML for troubleshooting purposes
  • Ability to adopt the Agile Software Development Process using the SCRUM framework 

EDUCATION AND/OR EXPERIENCE

  • Bachelor’s degree or certification in Business Information Technology, Business related study, or equivalent work experience
  • 5+ years of relevant experience in the insurance industry
  • 5+ years of experience in at least one functional area of the P&C industry
  • Understanding of insurance product structure (documents, forms, rating structure and rules)
  • Understanding of business drivers and how to meet the business need.
  • Experience with the production of technical requirements and functional design documents
  • Experience as team lead on implementation/integration projects of packaged enterprise software
  • Experience with business transformation, process reengineering, or other change management practices
  • Working knowledge of project/product management and software development methodologies (Waterfall, Agile, SCRUM, etc.)
  • Advanced knowledge and experience with Microsoft Office applications (Outlook, Word, Excel, Teams) and Atlassian Jira
  • Working knowledge of Visio

LANGUAGE SKILLS

Strong written and oral communication skills

MATHEMATICAL SKILLS

Excellent analytical, mathematical, and creative problem-solving skills

REASONING ABILITY

Logical and efficient with keen attention to detail.

Strong critical thinking skills.

PHYSICAL DEMANDS AND WORK ENVIROMENT

This position is located at our Irvington, VA office.  The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee will be required to sit, talk, see, and hear.  The employee is frequently required to use hands to type, key numbers and handle paper documents and files. 

Reasonable accommodations may be made to enable those with physical disabilities to perform essential functions.

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